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FAQ

Shipping/Returns/Packaging

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How does the food arrive when shipped?

The food is shipped frozen in an insulated eco-friendly, compostable cooler with dry ice. The food almost always arrives completely frozen. Even if the food arrives partially thawed or refrigerator temperature, it is fine to refreeze and does not affect the quality of the product.

How much does shipping cost?

Please visit our shipping page here for more details.

When should I put in a new order?

If you place your order before 5:59 am ET on Monday, we will ship it out the following Tuesday.

What kind of coolers do you use?

We use eco-friendly, biodegradable, compostable coolers. Run them under water in your sink and they will dissolve within minutes!

Do I have to be home at the time of delivery?

No. Even if you are not home, the driver will drop off the food. If you plan to have food delivered to your work address, please let us know.

Refund Policy

For Subscription Meal Plan customers and Standard Item customers, you may cancel your order until it has been fulfilled. Any orders identified as "fulfilled” or "shipped" cannot be canceled. We will replace/refund customers for lost/damaged boxes/products caused by the carrier or us. We DO NOT refund/replace items if the customer has moved and has not provided us with a change of address. We do not accept returns.

What If I Need To Change My Shipping Address At The Last Minute?

If you make your request before Monday at 10am, we can accommodate your shipping address change. After that, if you still want to re-route your package, we can help facilitate that change, but we are not responsible for delayed, lost, or damaged packages that have been re-routed.

What’s inside a Meal Plan box?

The food, all completely frozen, is packed and shipped in an eco-friendly, biodegradable cooler within a box. We use dry ice to keep the food frozen during transit. Our meals are all customized specifically to your individual pet’s needs (his or her weight, activity level, and any allergies). Please refer to the feeding instructions on your packing slip for specific instructions on how to feed your pet’s meal plan.

Food Storage/Caring for Food

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How many days will my food stay fresh after thawing?

Our food will stay good in the refrigerator for 4-5 days after it is thawed.

Can I use my microwave for thawing bones?

No. Do not use the microwave to thaw the patties or recreational bones. Never give your dog a cooked bone, as it can splinter and cause severe internal complications. The safest method of thawing is at room temperature or to soak the recreational bones in cold water.

The We Feed Raw Diet

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How is the meal plan designed?

We Feed Raw is built upon the well-established Prey Model Raw style of feeding: approximately 80% meaty meat (muscle meat and associated connective tissue and fat), 10% organ meat (all of which is secreting organ) and 10% edible bone, also known as 80/10/10. We also include a high-quality vitamin and mineral pre-mix for an added boost of nutrition. This pre-mix only includes ingredients sourced and made in the USA. There are absolutely no ingredients from China. In our Meal Plan, the Prey Model ratios are custom measured, portioned, and delivered to you so that all you have to do is feed your pet. Our meals have all been formulated by a PhD animal nutritionist.

Is your food complete and balanced?

Yes. All of our patties are formulated to meet the nutritional levels established by the AAFCO dog food nutrient profiles for all life stages.

Were your recipes formulated by a nutritionist?

Yes, all of our recipes were formulated by a PhD animal nutritionist with over 30 years of experience in raw feeding and animal nutrition.

Is We Feed Raw for cats too?

Yes. Cats are obligate carnivores, so our meals and patties are great for them too. If new to raw, the majority of our cat customers typically purchase chicken, turkey, duck, quail, and lamb signature bulk patties, as well as our Anchewy treats (dehydrated anchovies). Because cats are known for being stubborn and will sometimes refuse to eat something new, you may have to "wean" them onto the new food, and definitely have patience as it can be a process. Although we don't typically suggest mixing raw and with dry food, you may need to mix their dry food in with their new raw patty to get them used to the texture.

When portioning the bulk patties yourself, we never recommend feeding less than 4oz per day. We recommend beginning with a daily portion size that's based on their "ideal" adult weight and adjusting from there as you see fit. Feeding kittens at their ideal adult weight supplements their growth and development, nourishes their faster metabolism, and teaches them to self-regulate and not overeat. We recommend dividing kittens' daily portion into 2-4 meals per day. For your cat's daily meal portion size, please use the table below:

Ideal adult weight of up to 5lb, daily portion size = 5.0% - 6.0%
Ideal adult weight of 6-10lb, daily portion size = 4.0% - 5.0%
Ideal adult weight of 11-14lb, daily portion size = 3.0% - 3.5%
Ideal adult weight of 15-19lb, daily portion size = 2.5% - 3.0%

Once you've used our signature patties to determine what proteins your cats will eat, we can then customize a Meal Plan for your cats based on your specifications.

How should I get my dog started?

Dogs do better on a cold-turkey switch, rather than half kibble and half We Feed Raw. To keep things simple for your pet, we introduce only ground turkey necks for the first week of raw feeding. This will let your pet's body get used to the new foods before you add more variety to his diet. The higher bone content also helps to prevent loose stools. For the second week, we introduce our signature turkey patties with meaty meat, organ meat, and bone. After that, your pet will be introduced to new proteins. By the end of the first month, your dog will be fully transitioned to raw.

Can I feed kibble and We Feed Raw?

Raw dog food is digested differently than kibble. Basically, raw meat is easy to digest and kibble is not. Therefore, if you feed them at the same time, you are increasing the amount of time the food is in the body, thus increasing the possibility of stomach upset. The bottom line is this: make the switch cold turkey. And, remember, you are not switching from kibble to kibble. You are replacing "junk food" with real food.

How much and how often should I feed my dog?

If you’re feeding our meal plans, you do not have to worry about weighing or portioning. We’ve done the work for you. All you do is thaw and feed. If feeding our bulk patties, we believe in feeding 2-4% of the dog's ideal, adult bodyweight depending on the size of the dog. For smaller dogs, we feed a higher percentage of their ideal adult weight. Feeding amounts can vary depending on your dog's physiology and daily activity levels, but the general rule is to start with 2% of your dog's ideal body weight and adjust as necessary depending on weight gain or loss. Pregnant or lactating mothers require a higher percentage. Puppies will be fed the same amount as adult dogs but at a different frequency: For the first six months, feed 3-4 times per day; from six months to a year, feed twice per day, and after a year of age, feed once per day. Food can be fed in one meal once a day or split into multiple meals. To figure out precisely how much your dog should be eating, follow these guidelines:

Up to 5lbs: Feed 5-6% of ideal adult weight per day
6-10lbs: Feed 4-5% of ideal adult weight per day
11-14lbs: Feed 3-3.5% of ideal adult weight per day
15-19lbs: Feed 2.5-3% of ideal adult weight per day
20-150lbs: feed 2% of ideal adult weight per day (for working dogs, feed 2.5%)

Should I Add Anything to my Dog’s We Feed Raw Meals?

Our meals and patties are all designed to be complete and balanced for dogs of all life stages, so it's not necessary to add anything to your pet's food. We already add a high-quality vitamin pre-mix to the food, so we particularly advise against adding any other multivitamin to the food. We know that people tend to want to add a variety of ingredients to their pets' raw meals, but the PhD animal nutritionist we've partnered with says this: "a basic truth I've learned from decades of this work: in the science of nutrition, enough is plenty." That said, there is no harm in adding a tiny amount of your preferred probiotic, prebiotic, fish oil or omega-3 oil, etc. In fact, we are big fans of a good prebiotic, and particularly ones that contain MOS (mannon-oligosaccharide). When it comes to adding other whole foods, like canned pumpkin, phytoplankton, etc., there is no harm if prudent amounts are fed.

 

Where do you source your meats from?

Our food is sourced from USDA human-grade meats from farms in the USA. The food contains no preservatives, artificial flavors, colors, added antibiotics or hormones.

What kind of edible bone is in the patties?

We use turkey necks for the beef, lamb, and buffalo patties. For the chicken patty, we use chicken necks, for the duck patty, we use duck bones, and for the quail patty, we use quail bones.

Do you Have a Food Safety Program?

As part of our food safety program, we use HPP (high-pressure processing) on all of our meats except our treats. This methodology does not use heat, chemicals, non-natural additives, or preservatives, but rather pressure to reduce the presence of pathogenic bacteria. The HPP process is effective at neutralizing Salmonella, E. coli, and Listeria. What's more: the food stays fresher longer. While we know dogs and cats can handle bacteria in ways that humans can't, HPP offers extra peace of mind while feeding raw in the home. The Food Safety Modernization Act requires that ready-to-eat foods not carry pathogenic bacteria. The FDA has a zero-tolerance policy when it comes to harmful bacteria in raw pet food. HPP is one method used to adhere to this rule. HPP is used by so many raw pet food companies because it is the most natural way to reduce bacteria while preserving nutrients. The good bacteria stays intact, and HPP'd meats are still 100% considered raw because the meat is not exposed to high temperatures.

Why are there Garbanzo beans in your formula?

Garbanzo beans are used as a hypoallergenic carrier in the very small amount of vitamin pre-mix we add to our patties. They make up a minuscule percentage of our formulas, and they are in no way used as a filler. Our formulas are 100% meat, organ, and bone with no fillers. Because we are only adding a tiny amount of vitamin pre-mix to our formulas, the amount of Garbanzo beans is even smaller. The tiny percentage of Garbanzo beans (which are very low on the glycemic index) is a totally safe addition to a carnivore's diet.

Pet Health & Behavior

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What if my dog won’t eat the food?

It is a transition to switch to raw as the texture, taste, and smell are new. It's not uncommon for dogs who haven't been fed raw to turn their noses up at it in the beginning. Dogs will not starve themselves, so please be patient and do not give up. If your dog is already on raw and suddenly decides to turn his nose up at it, just know that this does sometimes happen--dogs will go through phases where they don't seem as interested in the food, but this is almost always temporary. It's important to not feed your dog with other non-raw food during this time--it will only prolong the process. Here are some helpful tips to entice your dog: 

  • Very lightly sear the meat (do NOT cook, just sear)
  • If you don't sear it, feed the food as close to room temperature as possible
  • Add a sprinkle of garlic salt to the meals
  • Add an egg, sardines, or canned salmon to the food 
  • Don't hover or act stressed during feeding time. If they don’t eat it after 15 minutes, pick it up and try again next mealtime. 

 

What changes can I expect in my dog's poop?

I’ve noticed my dog pooping less and that it turns white: is this normal?

Yes, this is completely normal for a dog new to the raw food diet. The reason your dog is pooping less is because most of the food your pet is now ingesting is being digested and properly utilized by the body, resulting in less waste. The bone content in your pet’s new diet accounts for it turning white. If you notice your dog straining while pooping that is normal and even healthy. Straining a little bit can help express the anal glands, which would normally be done by your vet, at a price.

Why is my dog's stool covered in mucus at times? Should I be concerned?

Believe it or not, mucus-covered stools can appear at any time, no matter how long a dog has been on the raw diet and is generally no reason for concern. When first switching to a raw diet, this may be a sign that the digestive tract is ridding the junk out of its system, which is a normal part of detox. It can also mean an inflammation of the intestinal tract. If you notice traces of blood, along with the mucus-covered stool, a trip to the vet is encouraged. Again, use your judgment. If your dog appears ill (gums may be white and not the normal pink/rose color) and is also having frequent bouts of diarrhea that last 24 to 48 hours, call your vet.

 

Is my dog going through detoxification?

When switching a pet over from kibble or canned food to We Feed Raw, the dog's body may begin the process of expelling toxins and impurities as it adjusts to the consumption of proper nutrients. This process is called detoxification or simply "detox." Depending on factors such as age, how long they have been fed commercial pet food, or immune system health, detox may last a couple of days, one week, one month, several months, or in some cases, not even at all. The most common symptoms of detox include vomiting, diarrhea, bad breath, and itchy skin. Remember to be persistent and know you are going through the transition, which will be the hardest part. Make sure you supply fresh water at all times and, of course, lots of love. For diarrhea and loose stools, you can add some plain organic canned pumpkin, which will help to firm stools. (A half a teaspoon for dogs weighing up to 30lbs, one teaspoon for dogs weighing 30-60lbs, and one tablespoon for larger dogs.) We recommend this product.

Is it normal that my pet is drinking less water on the raw diet?

Yes, this is to be expected. We Feed Raw provides food in its raw state. The raw diet is about 70% moisture and is low in sodium. Because kibble has had the water removed, dogs constantly have to drink water to stay properly hydrated.

Is there any truth to the idea that my pet will become "blood thirsty" from eating raw?

No, this is a myth. There is no relationship between eating raw meat and wanting to kill animals or people. It has nothing to do with what a dog is fed and has everything to do with natural prey drive, training, and socialization. Dogs are more likely to get aggressive when they are fed an imbalanced diet, because they are uncomfortable and feel ill. That said, dogs can easily distinguish between what is food and what is not.