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FAQ

Shipping/Returns/Packaging

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How does the food arrive when shipped?

The food is shipped frozen in an insulated cooler with ice packs and dry ice if necessary. Even if the food arrives partially thawed or refrigerator temperature, it is fine to refreeze and does not affect the quality of the product.

How much does shipping cost?

Shipping is FREE for all Zone 1 Meal Plan customers. For Zone 1 Standard Item customers, shipping is also FREE, with a minimum order size of 20lbs. For Zone 2 customers (both Meal Plan customers and Standard Item customers), shipping is $60 per box, with a minimum order size of 20lbs. (Each box holds up to 40lbs.) When you order 3 or more bags of treats, shipping is FREE for both Zone 1 and Zone 2 customers. Zone 2 customers cannot add 3 bags of treats to a regular order to qualify for free shipping.

To see which zone you’re in, please refer to the map shown here: https://www.wefeedraw.com/pages/shipping

When should I put in a new order?

If you place your order before midnight Sunday ET, we will make your order in production that week and then ship it out the following Monday. Please note: your order must be placed before midnight on Sunday or it could take up to 14 days from order placement to delivery.

How is the food packaged?

Meal plan patties and bulk patties are packaged in plastic bags and vacuum-sealed closed.

Do I have to be home at the time of delivery?

No. Even if you are not home, the driver will drop off the food. If you plan to have food delivered to your work address, please let us know.

Refund Policy

For Subscription Meal Plan customers and Standard Item customers, you may cancel your order no less than one week prior to shipping date. Any orders identified as "fulfilled” or "shipped" cannot be cancelled. We will replace/refund customers for lost/damaged boxes/products caused by the carrier or us. We DO NOT refund/replace items if the customer has moved and has not provided us with a change of address. We do not accept returns.

What If I Need To Change My Shipping Address At The Last Minute?

If you make your request before Monday at 10am, we can accommodate your shipping address change. After that, if you still want to re-route your package, we can help facilitate that change, but we are not responsible for delayed, lost, or damaged packages that have been re-routed.

What’s inside a Meal Plan box?

Your shipment comes with one vacuum-sealed package per day. Bi-weekly shipments come with 14 packages of food. Monthly shipments come with 28 packages of food. The food, all completely frozen, is packed and shipped in a cooler within a box. We use dry ice and regular ice to keep the food frozen during transit. Some people choose to feed the daily package all at once and others choose to divide it up into multiple feedings. Our meals are all customized specifically to your individual pet’s needs (his or her weight, activity level, and any allergies).

Food Storage/Caring for Food

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How many days will my food stay fresh after thawing?

Our food will stay good in the refrigerator for 3-4 days after it is thawed.

Can I use my microwave for thawing bones?

No. Do not use the microwave to thaw the patties or recreational bones. Never give your dog a cooked bone, as it can splinter and cause severe internal complications. The safest method of thawing is at room temperature or to soak the recreational bones in cold water.

The We Feed Raw Diet

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How is the meal plan designed?

We Feed Raw is built upon the well established Prey Model Raw style of feeding: approximately 80% meaty meat (muscle meat and associated connective tissue and fat), 10% organ meat (all of which is secreting organ) and 10% edible bone, also known as 80/10/10. In our Meal Plan, the Prey Model ratios are custom measured, portioned, and delivered to you so that all you have to do is feed your pet.

Is We Feed Raw for cats too?

Yes. Cats are obligate carnivores, so our meals and patties are designed for them too. If new to raw, the majority of our cat customers typically purchase chicken, turkey, duck, quail, and lamb signature bulk patties, as well as our Anchewy treats (dehydrated anchovies). Because cats are known for being stubborn and will sometimes refuse to eat something new, you may have to "wean" them onto the new food, and definitely have patience as it can be a process. Although we don't typically suggest mixing raw and with dry food, you may need to mix their dry food in with their new raw patty to get them used to the texture.

When portioning the bulk patties yourself, we never recommend feeding less than 4oz per day. We recommend beginning with a daily portion size that's based on their "ideal" adult weight and adjusting from there as you see fit. Feeding kittens at their ideal adult weight supplements their growth and development, nourishes their faster metabolism, and teaches them to self-regulate and not overeat. We recommend dividing kittens' daily portion into 2-4 meals per day. For your cat's daily meal portion size, please use the table below:

Ideal adult weight of up to 5lb, daily portion size = 5.0% - 6.0%
Ideal adult weight of 6-10lb, daily portion size = 4.0% - 5.0%
Ideal adult weight of 11-14lb, daily portion size = 3.0% - 3.5%
Ideal adult weight of 15-19lb, daily portion size = 2.5% - 3.0%

Once you've used our signature patties to determine what proteins your cats will eat , we can then customize a Meal Plan for your cats based on your specifications.

How should I get my dog started?

Dogs do better on a cold-turkey switch, rather than half kibble and half We Feed Raw. To keep things simple for your pet, we only introduce ground turkey necks for the first week of raw feeding. This will let your pet's body get used to the new foods before you add more variety to his diet. The higher bone content also helps to prevent loose stools. For the second week, we introduce our signature turkey patties with meaty meat, organ meat, and bone. After that, your pet will be introduced to new proteins.

Can I feed kibble and We Feed Raw?

Raw dog food is digested differently than kibble. Basically, raw meat is easy to digest and kibble is not. Therefore, if you feed them at the same time, you are increasing the amount of time the food is in the body, thus increasing the possibility of stomach upset. The bottom line is this: make the switch cold turkey. And, remember, you are not switching from kibble to kibble. You are replacing "junk food" with real food.

How much and how often should I feed my dog?

We believe in feeding 2-4% of the dog's ideal, adult body weight depending on the size of the dog. For smaller dogs, we feed a higher percentage of their ideal adult weight (For 3-5lbs: 5-6%; for 6-10lbs: 4-5%; for 11-14lbs: 3-3.5%; and for 15-19lbs: 2.5-3%.) Feeding amounts can vary depending on your dog's physiology and daily activity levels, but the general rule is to start with 2% of your dog's ideal body weight and adjust as necessary depending on weight gain or loss. Pregnant or lactating mothers require a higher percentage. Puppies will be fed the same amount as adult dogs but at a different frequency: For the first six months 3-4 times per day; from six months to a year feed twice per day and after a year of age feed once per day. Food can be fed in one meal once a day or split into two meals twice a day. To figure out precisely how much your dog should be eating, you can take advantage of our Feeding Calculator at the bottom of our product page.

Why does We Feed Raw contain no grains or vegetables?

As Prey Model Raw feeders, we do not believe in feeding pets anything that they are not biologically designed to digest. Wolves do not ingest the stomach contents of their prey; they are shaken out and left untouched. Accordingly, dogs do not normally produce the required amylase to break down carbohydrates or starches. Being forced to break down these compounds leads to added stress on the pancreas. Also, as carnivores they have shorter digestive tracts than omnivores or herbivores, so plant matter isn’t digested well and mostly passes out as part of the stool. Similarly, grains are not a natural food for dogs, even though they are the main ingredient in kibble. They are not something they would consume in the wild, and can be one of the major causes of allergies in dogs and cats. They are also full of carbohydrates, which can be easily converted to sugars. Rather than fill the diet with species-inappropriate foods, look to feed more variety in the protein sources.

What about supplements, probiotics, and digestive enzymes?

We aren’t against supplements, and we do believe in using Omega 3 fatty acids, glucosamine, and probiotics occasionally. But we also believe you can get all the nutrients from the raw source, rather than from supplements. Sometimes it is more convenient to supplement, but you need to be careful not to over-supplement. For example, if given continually, digestive enzymes can hinder the body's natural production of enzymes.
Digestive enzymes make sense for pets with long-standing digestion problems, but if your pet is generally healthy and is being fed a raw diet rich in natural food nutrients, they are probably getting everything they need from a nutrition standpoint.

Where do you source your meats from?

Our food is sourced from human-grade meat from farms in the USA. Our lamb comes from human-grade meat from farms in New Zealand. The food contains no artificial ingredients, no preservatives, no fillers, no supplements, and no added sodium.

What kind of edible bone is in the patties?

We use poultry necks as the bone content in our patties. For every patty except the chicken patty, we use turkey necks. For the chicken patty, we use chicken necks. If your pet has an allergy to turkey, chicken necks can be substituted for turkey necks upon request.

Pet Health & Behavior

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What if my dog won’t eat the food?

It is a transition to switch to raw as the texture, taste, and smell are new. Therefore, it's not uncommon for dogs who haven't been fed raw to turn their noses up at it in the beginning. Dogs will not starve themselves, so please be patient and do not give up. We often share a great article from the site Primal Pooch. Many of our new-to-raw customers have found it successful, and watched their dogs go from "not liking" raw to absolutely thriving on it.

What changes can I expect in my dog's poop?

I’ve noticed my dog pooping less and that it turns white: is this normal?

Yes, this is completely normal for a dog new to the raw food diet. The reason your dog is pooping less is because most of the food your pet is now ingesting is being digested and properly utilized by the body, resulting in less waste. The bone content in your pet’s new diet accounts for it turning white. If you notice your dog straining while pooping that is normal and even healthy. Straining a little bit can help express the anal glands, which would normally be done by your vet, at a price.

Why is my dog's stool covered in mucus at times? Should I be concerned?

Believe it or not, mucus-covered stools can appear at any time, no matter how long a dog has been on the raw diet, and is generally no reason for concern. When first switching to a raw diet, this may be a sign that the digestive tract is ridding the junk out of its system, which is a normal part of detox. It can also mean an inflammation of the intestinal tract. If you notice traces of blood, along with the mucus-covered stool, a trip to the vet is encouraged. Again, use your judgment. If your dog appears ill (gums may be white and not the normal pink/rose color), and is also having frequent bouts of diarrhea that last 24 to 48 hours, call your vet.

 

Is my dog going through detoxification?

When switching a pet over from kibble or canned food to We Feed Raw, the dog's body may begin the process of expelling toxins and impurities as it adjusts to the consumption of proper nutrients. This process is called detoxification or simply "detox." Depending on factors such as age, how long they have been fed commercial pet food, or immune system health, detox may last a couple of days, one week, one month, several months, or in some cases, not even at all. The most common symptoms of detox include vomiting, diarrhea, bad breath, and itchy skin. Remember to be persistent and know you are going through the transition, which will be the hardest part. Make sure you supply fresh water at all times and, of course, lots of love.

Is it normal that my pet is drinking less water on the raw diet?

Yes, this is to be expected. We Feed Raw provides food in its raw, natural state. The raw diet is about 70% moisture and is low in sodium. Because kibble has had the water removed, dogs constantly have to drink water to stay properly hydrated.

Is there any truth to the idea that my pet will become "blood thirsty" from eating raw?

No, this is a myth. There is no relationship between eating raw meat and wanting to kill animals or people. It has nothing to do with what a dog is fed and has everything to do with natural prey drive, training, and socialization. Dogs are more likely to get aggressive when they are fed an imbalanced diet, because they are uncomfortable and feel ill. That said, dogs can easily distinguish between what is food and what is not.