Shipping/Returns/PackagingExpand +Close x
What is your shipping policy for bulk patties?
To pass along lower shipping costs and reduce our carbon footprint, bulk patty purchases must be made in 30lb increments to fill a box. (E.g., 30lbs, 60lbs, 90lbs, 120lbs, etc.) For Zone 1 customers, shipping is free. For Zone 2 customers, we use express only, so shipping is $45 per box. To see what zone you’re in, visit our shipping page here.
How does the food arrive when shipped?
The food is shipped frozen in an insulated eco-friendly, compostable cooler with dry ice. The food almost always arrives completely frozen. Even if the food arrives partially thawed or refrigerator temperature, it is fine to refreeze and does not affect the quality of the product.
How much does shipping cost?
Please visit our shipping page here for more details.
When should I put in a new order?
All orders placed before Sunday at 8pm will ship that upcoming week--on Tuesday or Wednesday (depending on your zip code) to arrive by Friday. If you place your order after Sunday 8pm ET (Sunday 5pm PT), your order will not ship until the following week. Subscription orders process on Friday mornings. Subscription orders will automatically recur every two or four weeks so that there is no gap in food. Shipping days are Tuesday for 3-day transits and Wednesday for 1- and 2-day transits.
What kind of coolers do you use?
We use eco-friendly, biodegradable, compostable coolers. Run them under water in your sink and they will dissolve within minutes!
Do I have to be home at the time of delivery?
No. Even if you are not home, the driver will drop off the food. If you plan to have food delivered to your work address, please let us know.
What is your refund/cancellation policy?
You may cancel your subscription at any time, but orders within that subscription that have already been processed can only be canceled 3 days prior to your next scheduled shipping date. Any changes that you make less than 2 days prior to your scheduled shipping date will be reflected in your We Feed Raw account but will not affect that specific box, which will have already been processed. This same rule applies to one-time purchases: orders can only be canceled 3 days prior to the shipping date. We will replace/refund customers for lost/damaged boxes/products caused by the carrier or us. We DO NOT refund/replace items if the customer has moved and has not provided us with a change of address. We do not accept returns.
What if I need to change my shipping address at the last minute?
If you make your request before Monday at 10am, we can accommodate your shipping address change. After that, if you still want to re-route your package, we can help facilitate that change, but we are not responsible for delayed, lost, or damaged packages that have been re-routed.
What’s inside a Meal Plan box?
The food, all completely frozen, is packed and shipped in an eco-friendly, biodegradable cooler within a box. We use dry ice to keep the food frozen during transit. Our meals are all customized specifically to your individual pet’s needs (his or her weight, activity level, and any allergies). Please refer to the feeding instructions on your packing slip for specific instructions on how to feed your pet’s meal plan.
Food Storage/Caring for FoodExpand +Close x
How many days will my food stay fresh?
Our food will stay good in your refrigerator for up to 5 days. Our food will stay good in your freezer for up to 2 years.
Can I use my microwave for thawing bones?
No. Do not use the microwave to thaw the patties or recreational bones. Never give your dog a cooked bone, as it can splinter and cause severe internal complications. The safest method of thawing is at room temperature or to soak the recreational bones in cold water.
The We Feed Raw DietExpand +Close x
Is your food complete and balanced?
Yes. All of our patties are formulated to meet the nutritional levels established by the AAFCO dog food nutrient profiles for all life stages.
We Feed Raw is built upon the well-established Prey Model Raw style of feeding: approximately 80% meaty meat (muscle meat and associated connective tissue and fat), 10% organ meat (all of which is secreting organ) and 10% edible bone, also known as 80/10/10. We also include a high-quality vitamin and mineral pre-mix for an added boost of nutrition. This pre-mix only includes ingredients sourced and made in the USA. In our Meal Plan, the Prey Model ratios are custom measured, portioned, and delivered to you so that all you have to do is feed your pet. Our meals have all been formulated by a PhD animal nutritionist.
Were your recipes formulated by a nutritionist?
Yes, all of our recipes were formulated by a PhD animal nutritionist with over 30 years of experience in raw feeding and animal nutrition.
Is We Feed Raw for cats too?
Yes. Cats are obligate carnivores, so our meals and patties are great for them too.
When portioning the bulk patties for your cat, we never recommend feeding less than 4oz per day. We recommend beginning with a daily portion size that's based on their "ideal" adult weight and adjusting from there as you see fit. Feeding kittens at their ideal adult weight aids in their growth and development and nourishes their faster metabolisms. We recommend dividing kittens' daily portion into 2-4 meals per day. For your cat's daily meal portion size, please use the table below:
Ideal adult weight of up to 5lb, daily portion size = 5.0% - 6.0%
Ideal adult weight of 6-10lb, daily portion size = 4.0% - 5.0%
Ideal adult weight of 11-14lb, daily portion size = 3.0% - 3.5%
Ideal adult weight of 15-19lb, daily portion size = 2.5% - 3.0%
What if my cat won't eat the food?
Because cats are known for being stubborn and will sometimes refuse to eat something new, you may have to wean them onto the new food. (Cats can be much pickier than dogs when switching to a new food.) If you have any of your cat's previous food left, you can try mixing it in with the new raw food until your cat gets used to it. You also might want to try feeding the food as close to room temperature as possible. You can feed small bits of the raw with their previous food until they start to recognize the raw as actual food. Remember: if your cat was eating dry food or even canned wet food before this, the raw diet will look, smell, taste, and feel a lot different than what they've been conditioned to recognize as food. (Commercial dry foods are sprayed with oils and flavors to make them palatable to cats. They're also loaded with sugars and carbs that cats can become addicted to. Raw diets have no carbs or sugars.)
Finally, you can always try adding a topper to entice them as well. Some suggestions: powdered liver, shrimp, fish bits, bonito flakes, and/or a sprinkle of parmesan cheese. One important point to remember: be sure your cat doesn't go more than 24 hours without eating, as this can lead to hepatic lipidosis.
How should I get my dog started?
Most dogs will do fine on a cold-turkey switch. If you sign up for a meal plan and indicate that your dog is "new to raw," you will be sent our intro plan. This intro plan will come with directions on how to feed. For every pet that is new to raw, you will feed our Turkey Patty Recipe only for the first 7 days. For the 7 days after that, you will feed our Beef Patty Recipe only. After these first 14 days, you will start to introduce your dog to more variety.
The key to a successful transition is to introduce variety slowly. Introducing variety too quickly can cause digestive upset. We also highly recommend adding these two products to your dog's food to aid in the transition to raw: plain, canned organic pumpkin (a half a teaspoon for dogs weighing up to 30 lbs, one teaspoon for dogs weighing 30-60 lbs, and one tablespoon for larger dogs) and a pre/probiotic (our favorite is called Love Bugs from Adored Beast Apothecary).
If you have a sensitive dog or a senior dog, you may want to ease into the raw diet slowly. For example, for days 1-4, feed 20% WFR and 80% of their previous food. For days 5-9, feed 50% WFR and 50% of their previous food, for days 10-14, feed 80% raw and 20% of their previous. By day 15, you should be able to feed 100% WFR.
Can I feed kibble and We Feed Raw?
While we always recommend feeding 100% raw to see the full benefits of a raw diet, we understand that this isn't feasible for everyone, so we of course support the idea that some raw is better than none. What we'd recommend you purchase (since you won't be feeding your pet our food for every meal) are our 5LB bulk patties. They're complete and balanced and made from the same high-quality meats as our meal plan patties with all of the correct ratios of meaty meat, organ meat, and bone, but they're more cost-effective than our meal plans because you do the daily meal portioning yourself.
How much and how often should I feed my dog?
If you’re feeding our meal plans, you do not have to worry about weighing or portioning. We’ve done the work for you. All you do is thaw and feed. If feeding our bulk patties, we believe in feeding 2-4% of the dog's ideal, adult body weight depending on the size of the dog. For smaller dogs, we feed a higher percentage of their ideal adult weight. Feeding amounts can vary depending on your dog's physiology and daily activity levels, but the general rule is to start with 2% of your dog's ideal body weight and adjust as necessary depending on weight gain or loss. Pregnant or lactating mothers require a higher percentage. Puppies will be fed the same amount as adult dogs but at a different frequency: For the first six months, feed 3-4 times per day; from six months to a year, feed twice per day, and after a year of age, feed once per day. Food can be fed in one meal once a day or split into multiple meals. To figure out precisely how much your dog should be eating, follow these guidelines:
Up to 5lbs: Feed 5-6% of ideal adult weight per day
6-10lbs: Feed 4-5% of ideal adult weight per day
11-14lbs: Feed 3-3.5% of ideal adult weight per day
15-19lbs: Feed 2.5-3% of ideal adult weight per day
20-150lbs: feed 2% of ideal adult weight per day (for working dogs, feed 2.5%)
Should I add anything to my dog’s We Feed Raw Meals?
Our meals and patties are all designed to be complete and balanced for dogs of all life stages, so it's not necessary to add anything to your pet's food. We already add a high-quality vitamin pre-mix to the food, so we particularly advise against adding any other multivitamin to the food. We know that people tend to want to add a variety of ingredients to their pets' raw meals, but the PhD animal nutritionist we've partnered with says this: "a basic truth I've learned from decades of this work: in the science of nutrition, enough is plenty." That said, there is no harm in adding a tiny amount of your preferred probiotic, prebiotic, fish oil or omega-3 oil, etc. In fact, we are big fans of a good prebiotic, and particularly ones that contain MOS (mannan-oligosaccharides). When it comes to adding other whole foods, like canned pumpkin, phytoplankton, etc., there is no harm if prudent amounts are fed.
Where do you source your meats from?
Our beef, chicken, turkey, and duck are sourced from farms in the USA. Our lamb and venison are sourced from farms in New Zealand. WFR's lamb and venison are pasture-raised, grass-fed and grass-finished. Our beef is grass-fed, but not grass-finished. Our chicken, turkey, and duck are conventionally raised. There are no fillers, preservatives, artificial flavors, colors, added antibiotics or hormones in our food. We only use USDA-certified, human-grade meats, and all of our recipes are produced in a USDA-certified facility with strict compliance requirements of BRC safe quality food manufacturing.
What kind of edible bone is in the patties?
The edible bone is finely ground into the patty. We use turkey necks for the beef, lamb, and venison patties. For the chicken patty, we use chicken necks, and for the duck patty, we use duck bones.
What safety precautions does WFR take?
All We Feed Raw products are produced in a USDA-certified facility with strict compliance requirements of BRC safe quality food manufacturing. Furthermore, as part of our food safety program, we use a cold-pressure process on all of our meats except our treats. This methodology does not use heat, chemicals, non-natural additives, or preservatives, but rather pressure to reduce the presence of pathogenic bacteria. The cold-pressure process is effective at neutralizing Salmonella, E. coli, and Listeria. While we know dogs and cats can handle bacteria in ways that humans can't, cold-pressure offers extra peace of mind while feeding raw in the home.
Pet Health & BehaviorExpand +Close x
What if my dog won’t eat the food?
It is a transition to switch to raw as the texture, taste, and smell are new. It's not uncommon for dogs who haven't been fed raw to turn their noses up at it in the beginning. Dogs will not starve themselves, so please be patient and do not give up. If your dog is already on raw and suddenly decides to turn his nose up at it, just know that this does sometimes happen--dogs will go through phases where they don't seem as interested in the food, but this is almost always temporary. It's important to not feed your dog with other non-raw food during this time--it will only prolong the process. Here are some helpful tips to entice your dog:
- Very lightly sear the meat (do NOT cook, just sear)
- If you don't sear it, feed the food as close to room temperature as possible
- Add a sprinkle of garlic salt to the meals
- Add an egg, sardines, or canned salmon to the food
- Don't hover or act stressed during feeding time. If they don’t eat it after 15 minutes, pick it up and try again next meal time.
What changes can I expect in my dog's poop?
I’ve noticed my dog pooping less and that it turns white: is this normal?
Yes, this is completely normal for a dog new to the raw food diet. The reason your dog is pooping less is because most of the food your pet is now ingesting is being digested and properly utilized by the body, resulting in less waste. The bone content in your pet’s new diet accounts for it turning white. If you notice your dog straining while pooping that is normal and even healthy. Straining a little bit can help express the anal glands, which would normally be done by your vet, at a price.
Why is my dog's stool covered in mucus at times? Should I be concerned?
Believe it or not, mucus-covered stools can appear at any time, no matter how long a dog has been on the raw diet and is generally no reason for concern. When first switching to a raw diet, this may be a sign that the digestive tract is ridding the junk out of its system, which is a normal part of detox. It can also mean an inflammation of the intestinal tract. If you notice traces of blood, along with the mucus-covered stool, a trip to the vet is encouraged. Again, use your judgment. If your dog appears ill (gums may be white and not the normal pink/rose color) and is also having frequent bouts of diarrhea that last 24 to 48 hours, call your vet.
Is my dog going through detoxification?
When switching a pet over from kibble or canned food to We Feed Raw, the dog's body may begin the process of expelling toxins and impurities as it adjusts to the consumption of proper nutrients. This process is called detoxification or simply "detox." Depending on factors such as age, how long they have been fed commercial pet food, or immune system health, detox may last a couple of days, one week, one month, several months, or in some cases, not even at all. The most common symptoms of detox include vomiting, diarrhea, bad breath, and itchy skin. Remember to be persistent and know you are going through the transition, which will be the hardest part. Make sure you supply fresh water at all times and, of course, lots of love. For diarrhea and loose stools, you can add some plain organic canned pumpkin, which will help to firm stools. (A half a teaspoon for dogs weighing up to 30lbs, one teaspoon for dogs weighing 30-60lbs, and one tablespoon for larger dogs.) We recommend this product.
Is it normal that my pet is drinking less water on the raw diet?
Yes, this is to be expected. We Feed Raw provides food in its raw state. The raw diet is about 70% moisture and is low in sodium. Because kibble has had the water removed, dogs constantly have to drink water to stay properly hydrated.
Is there any truth to the idea that my pet will become "blood thirsty" from eating raw?
No, this is a myth. There is no relationship between eating raw meat and wanting to kill animals or people. It has nothing to do with what a dog is fed and has everything to do with natural prey drive, training, and socialization. Dogs are more likely to get aggressive when they are fed an imbalanced diet, because they are uncomfortable and feel ill. That said, dogs can easily distinguish between what is food and what is not.