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Maybe our FAQ can help
If you have questions about feeding raw, you are in good company. Find some answers here.View FAQ
ZONE 1 CUSTOMERS: All Meal Plan customers get FREE shipping. All Standard Item customers get FREE shipping with a minimum purchase of 20lbs. (The total package weight will be shown at checkout.) All treat orders qualify for FREE shipping with a purchase of 3 or more bags.
ZONE 2 CUSTOMERS: All Meal Plan customers and Standard Item customers must pay $45 per box weighing up to 40lbs, with a minimum purchase of 20lbs for Standard Item customers. (The total package weight will be shown at checkout.) All treat orders qualify for FREE shipping with a purchase of 3 or more bags.
If you place your order by Monday 11:59 pm PT or Tuesday 2:59 am ET, you have made the weekly cutoff and your order will be prepared that week and shipped out the following week. Orders placed after Monday 11:59 pm PT or Tuesday 2:59 am ET, won’t be prepared until the following week and shipped the week after that. Subscription orders process on Monday mornings. They are made that week and shipped the following week. Subscription orders will automatically recur every two or four weeks, so there is no gap in food. Shipping days are Tuesday for 3-day transits and Wednesday for 1- and 2-day transits.